Retail & Digital Shop Assistant

Key Responsibilities Inventory Management & Stock Recording Log incoming stock upon unboxing, accurately recording item names, descriptions, conditions, and initial quantities. Update daily inventory records (logbook or stock sheets) to track items added to the floor, sold, reserved, or placed in storage. Conduct regular physical stock counts and reconcile actual inventory against sales records to flag discrepancies or missing items. Product Unpacking, Assembly & Quality Control Safely unbox incoming shipping containers, crates, and bales. Reassemble items (furniture, baby gear, toys, simple tools) using basic tools provided by the shop. Test electrical appliances and electronics (verifying voltage compatibility for US 110V goods using step-down transformers before display). Inspect, sort, and grade incoming stock by quality (brand-new, light use, clearance) and flag missing parts. Merchandising & Tagging Clean, steam, or wipe down items to prepare them for immediate display. Attach price tags and inventory labels matching the pricing guide. Keep display shelves, clothing racks, and window displays clean, organized, and restocked. Sales, Cashiering & Customer Care Greet walk-in customers and guide them through current shop inventory. Operate the cash register, point-of-sale system, and mobile money accounts (Airtel Money, MTN MoMo, Zamtel), issuing accurate receipts. Maintain a "Customer Wishlist" log to record items requested by customers and alert them when stock arrives. Assist with floor monitoring and loss prevention during busy hours. Digital Promotion & Order Dispatch Take clear photos and short videos of stock using the store smartphone. Post daily stock updates and pricing to WhatsApp Status, Facebook Groups, and Instagram. Answer basic customer inquiries regarding price and item availability online. Package online sales securely with protective materials and drop off packages at local bus stations or courier pickup points for out-of-town deliveries. Store Sanitation & Waste Management Sweep, mop, and dust the shop floor, sales desk, and storage areas daily. Flatten, bundle, and store cardboard boxes, plastic wrap, and packing waste neatly for disposal. Maintain clean walkways and keep the shop entrance free of litter.

Minimum 18 years of age with a valid National Registration Card (NRC). Practical handiness with basic tools (screwdrivers, spanners, hex keys). Conversational fluency in English and other local languages Familiarity operating smartphone cameras and social media apps (WhatsApp, Facebook). Must be a Kabwe Resident Basic numerical literacy for processing cash and mobile payments accurately.

Benefits & Perks Base Salary + Commission: Guaranteed monthly wage with additional performance-based commission on sales. Daily Lunch Provided: Free daily lunch provided by the company during working shifts. Employee Discount: Exclusive staff discount on store products (Terms and Conditions apply). Statutory Benefits: Full coverage for NAPSA pensions, NHIMA healthcare, and paid annual/sick leave. Working Conditions & Statutory Compliance Hours: Standard 48 hours per week (or 45 hours across scheduled shift work), with statutory rest days. Overtime paid for approved extra hours per statutory rates. Probation: 3-month probation period in accordance with Section 27 of the Employment Code Act, 2019. Statutory Deductions: Monthly contributions to NAPSA and NHIMA. Leave Entitlements: Paid annual leave, statutory paid sick leave, and paid public holidays.